Customer loyalty vs. retention: Understanding the differences

Loyalty & Retention. Not Synonyms.

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Customer loyalty and retention are not the same—but they are inextricably linked.

Loyalty is about the emotional relationship with a customer, while retention focuses on quantifying those relationships.

Learn more about the differences between customer loyalty and retention, and get tips on mastering these initiatives, in this webinar.

Vendor:
Alchemer
Premiered:
Feb 17, 2021, 05:00 EST (10:00 GMT)
Format:
Multimedia
Type:
Webcast
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