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Idc Analyst Connection

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Service support is about answering inquiries and resolving problems. However, B2B customers of communications services have needs that go well beyond the typical B2C customer care approach of FAQs, chat boxes, instructional videos, and general agent dialogs.

In this IDC report, learn about the type of care business customers expect from their communications service provider and how technology can help deliver better customer care.

Vendor:
ServiceNow
Posted:
Feb 9, 2021
Published:
Apr 30, 2020
Format:
PDF
Type:
Analyst Report

This resource is no longer available.