This resource is no longer available
Total cost of ownership study
Seeking a better understanding of the actual costs and benefits associated with a cloud based CEM system, industry analysts recently conducted a total cost of ownership survey aimed at getting answers.
Targeting Service Providers for responses, the survey ended up unearthing some interesting—and actionable—findings.
Dive further into the results to learn how CSPs and ISPs are using CEM systems to:
- Reduce churn rates by 30%
- Increase ARPUs by $10 to $15
- Accelerate development timelines by 67%
- And more