ITSM vs. ESM: What’s the difference? Find out inside.
ITSM for the Enterprise – What Makes it Work?
ITSM may work for IT, but not every group has an organized system for requests.
While communicating via emails and phone calls may feel like an efficient way to make service requests, accountability and clarity might get lost in the shuffle.
Enterprise Service Management (ESM) fills in the gaps by bringing everyone together onto one main platform, leading to higher efficiency, lower operational costs and improved service levels. Integration and workflow across the enterprise is within reach.
Download this white paper to learn more about the benefits of ESM, embracing project management with enterprise service and more.