Transforming contact centers with speech and analytics technology
The Insights Driving Citizen Contact Centre Transformation
The challenges faced by public sector contact centres have been brought sharply into focus by COVID-19.
It’s driving many organisations to adopt new speech and communication technologies to help them:
- Spot unusual patterns
- Identify sentiment of callers
- Monitor positive and negative interactions
Learn more about how these technologies can help organizations in the public sector in this white paper.