Transforming contact centers with speech and analytics technology

The Insights Driving Citizen Contact Centre Transformation

Cover

The challenges faced by public sector contact centres have been brought sharply into focus by COVID-19.

It’s driving many organisations to adopt new speech and communication technologies to help them:

  • Spot unusual patterns
  • Identify sentiment of callers
  • Monitor positive and negative interactions

Learn more about how these technologies can help organizations in the public sector in this white paper.

Vendor:
Hewlett Packard Enterprise
Posted:
Apr 28, 2021
Published:
Jan 25, 2021
Format:
PDF
Type:
White Paper
Already a Bitpipe member? Log in here

Download this White Paper!