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The challenges faced by public sector contact centres have been brought sharply into focus by COVID-19.

It’s driving many organisations to adopt new speech and communication technologies to help them:

  • Spot unusual patterns
  • Identify sentiment of callers
  • Monitor positive and negative interactions

Learn more about how these technologies can help organizations in the public sector in this white paper.

Vendor:
Hewlett Packard Enterprise
Posted:
Nov 4, 2021
Published:
Jan 25, 2021
Format:
PDF
Type:
White Paper

This resource is no longer available.