Exploring the top CX tech acquisitions of the past year
3 ways CRM improves customer experience
It was a blockbuster year for customer experience vendor acquisitions, led by the $27.7 billion Salesforce-Slack deal -- its biggest ever.
Salesforce wasn't the only vendor to bolster its CX platform, though. A host of other buys from Adobe, Twilio, Microsoft and SAP could change the market landscape.
Explore some of the more notable acquisitions, as well as how using a CRM can enhance the customer experience, in this expert guide.