Exploring the top CX tech acquisitions of the past year

3 ways CRM improves customer experience

Cover

It was a blockbuster year for customer experience vendor acquisitions, led by the $27.7 billion Salesforce-Slack deal -- its biggest ever.

Salesforce wasn't the only vendor to bolster its CX platform, though. A host of other buys from Adobe, Twilio, Microsoft and SAP could change the market landscape.

Explore some of the more notable acquisitions, as well as how using a CRM can enhance the customer experience, in this expert guide.

Vendor:
Fujifilm Recording Media USA, Inc.
Posted:
Mar 15, 2021
Published:
Feb 23, 2021
Format:
PDF
Type:
eGuide
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