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It was a blockbuster year for customer experience vendor acquisitions, led by the $27.7 billion Salesforce-Slack deal -- its biggest ever.
Salesforce wasn't the only vendor to bolster its CX platform, though. A host of other buys from Adobe, Twilio, Microsoft and SAP could change the market landscape.
Explore some of the more notable acquisitions, as well as how using a CRM can enhance the customer experience, in this expert guide.
- Vendor:
- Fujifilm Recording Media USA, Inc.
- Posted:
- Mar 15, 2021
- Published:
- Feb 23, 2021
- Format:
- Type:
- eGuide
