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Technology’s vital role in meeting the changing demands of the modern consumer has long been recognized. Nearly every interaction occurring between a customer and an organization is driven or supported by at least one form of technology – in many cases, multiple platforms converge to support the interaction. Just like customer expectations, the technologies we use to meet them are evolving at a rapid pace. Understanding the emerging solutions within the Customer Experience (CX) technology ecosystem, and the impact they can have on your own efforts to deliver quality customer experiences, is vital to your ability to maintain a competitive edge.

Take the survey, download this ebook and read on to discover technological innovations that have the potential to impact your CX strategy. 

Vendor:
Avtex
Posted:
Mar 15, 2021
Published:
Jan 25, 2021
Format:
HTML
Type:
eBook

This resource is no longer available.