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If done correctly, onboarding can turn into a mutually beneficial and reliable relationship between MSPs and customers, leading to greater revenue and higher satisfaction.
However, if done wrong, onboarding can create a relationship that lacks trust, which can easily reduce customer lifetime value and increase churn.
This white paper offers up some expert advice from leaders in the managed services industry to make sure that doesn’t happen, covering how MSPs can:
- Develop a consistent onboarding process.
- Use automation to perform discovery and update continuously.
- And create detailed documentation.
Read on to learn more.