Case study: One MSP’s journey to improved ATR and lower costs
How One MSP Saved Thousands in Operational Costs in Less Than a Year
For one MSP, using multiple systems for manual documentation resulted in incomplete customer data and lengthy average time to resolution (ATR).
They needed a new tool to improve service delivery, consolidate data into a single portal and improve their ATR.
Open up this case study to see how one leading vendor was able to help the MSP improve their ATR by 62% and save them thousands of dollars in operational costs.