Case study: One MSP’s journey to improved ATR and lower costs

$40K Saved In Operational Costs In Less Than A Year

Cover

For one MSP, using multiple systems for manual documentation resulted in incomplete customer data and lengthy average time to resolution (ATR).

They needed a new tool to improve service delivery, consolidate data into a single portal and improve their ATR.

Open up this case study to see how one leading vendor was able to help the MSP improve their ATR by 62% and save them thousands of dollars in operational costs.

Vendor:
Liongard
Posted:
Feb 8, 2021
Published:
Feb 1, 2021
Format:
PDF
Type:
Case Study
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