Research report: Improving the CX in your contact center

Rethinking the Contact Center

Cover

Successful organizations follow some key best practices to ensure they are delivering a good experience in their contact center.

This Nemertes research report outlines those strategies, as well as expert tips for:

  • Boosting agent productivity
  • Implementing chatbots
  • Analyzing call data
  • And more

Download your copy to get started.

Vendor:
Avaya
Posted:
Sep 25, 2021
Published:
Jan 12, 2021
Format:
PDF
Type:
Research Content
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