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In this ESG study, commissioned by Zendesk, researchers sought to understand whether, and to what degree, an organization’s adoption of customer service and support best practices leads to improved outcomes in areas across the organization.
Explore the key findings—and how to apply them to your customer experience strategies—here.
- Vendor:
- Zendesk - SING
- Posted:
- Feb 8, 2021
- Published:
- Dec 28, 2020
- Format:
- Type:
- Analyst Report