New CX strategies for midsize and enterprise organizations

CX Champions: How CX Leaders Who Raise Their Game Are Driving Business Success

Cover

ESG research shows that the current pandemic has further emphasized organizations’ need to be responsive to customer desires: 78% of respondents said customer-centric agility has increased in importance as a result of COVID-19.

Now, ESG and Zendesk have partnered in a survey of over 1,000 IT decision makers to see who the customer experience (CX) champions are—and what strategies they share.

Read the full report to see what you can learn from service and support champions.

Vendor:
Zendesk - SING
Posted:
28 Dec 2020
Published:
28 Dec 2020
Format:
PDF
Length:
35 Page(s)
Type:
White Paper
Language:
English
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