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ESG research shows that the current pandemic has further emphasized organizations’ need to be responsive to customer desires: 78% of respondents said customer-centric agility has increased in importance as a result of COVID-19.

Now, ESG and Zendesk have partnered in a survey of over 1,000 IT decision makers to see who the customer experience (CX) champions are—and what strategies they share.

Read the full report to see what you can learn from service and support champions.