OneLink & AppNeta: Contact center agent monitoring
OneLink & AppNeta: Flexible and scalable contact center agent monitoring
As the global pandemic forced enterprises across the globe to shutdown shared offices and explore WFH options, OneLink, a specialized contact center provider, found themselves making the shift with little pre-planning afforded.
Fortunately, OneLink’s existing partnership with AppNeta proved critical just when things were starting to seem daunting.
In this case study, learn how OneLink leverages AppNeta’s Workstation Monitoring Points to gain a better understanding of the variable connectivity at different locations and the associated performance impact on their call center agents.