How COVID-19 changed the contact center

The Contact Center Queue: Lessons from the Pandemic

Cover

COVID-19 saw a record number of calls to contact centers worldwide—and it also highlighted an often-overlooked detail: Hold music.

This article highlights some of the biggest changes that occurred in the contact center in 2020, as well as the importance of using an on-hold solution to create an optimal experience for your customers.

Download now to learn more.

Vendor:
Easy On Hold
Posted:
21 Dec 2020
Published:
21 Dec 2020
Format:
PDF
Length:
7 Page(s)
Type:
White Paper
Language:
English
Already a Bitpipe member? Login here

Download this White Paper!