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COVID-19 saw a record number of calls to contact centers worldwide—and it also highlighted an often-overlooked detail: Hold music.

This article highlights some of the biggest changes that occurred in the contact center in 2020, as well as the importance of using an on-hold solution to create an optimal experience for your customers.

Download now to learn more.

Vendor:

Easy On Hold

Posted:

Feb 8, 2021

Published:

Dec 21, 2020

Format:

PDF

Type:

White Paper