Faster problem-solving at Xero, for customers and employees alike

Faster problem-solving at Xero, for customers and employees alike

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Xero's customer experience (CX) team previously relied on emails to share guidance and documentation.

When CX started using Slack, the team reorganized. The team now have 30 to 40 Slack channels —virtual spaces where teams can share messages, files and tools, and the customer support flow is smooth and streamlined.

See how they did it.

Vendor:
Slack
Posted:
18 Dec 2020
Published:
18 Dec 2020
Format:
PDF
Length:
2 Page(s)
Type:
Case Study
Language:
English
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