Stop long hold times from hurting your customer experience

LONG HOLD TIMES ARE KILLING YOUR CUSTOMER EXPERIENCE

Cover

If one thing is clear, it’s that customers absolutely hate being left on hold.

So how can you address long hold times without having to spend an inordinate amount of money hiring a fleet of new agents?

The answer lies in a group of strategies, including proactive customer engagement, the development of digital channels for customer service, chatbot incorporation, and more.

Read this white paper to learn how you can boost your customer experience and cut hold times, without having to redesign your business model.

Vendor:
RingCentral
Posted:
Jul 16, 2021
Published:
Dec 18, 2020
Format:
PDF
Type:
White Paper
Already a Bitpipe member? Log in here

Download this White Paper!