Restructuring your call center for AI in 4 steps
Restructuring your contact centre technology for the customer experience era
With a recent survey suggesting that 76% of customers would stop doing business with a company following a bad customer experience, there is little room or excuse for error.
However, the blame lies not with actual customer service reps but the lack of tools at their disposal and the disjointed communications technologies that hamper workflows and motivation.
Read this whitepaper from RingCentral to learn the 4 key steps to restructuring your contact center technology to leverage artificial intelligence and the cloud, and the 9 benefits of doing so.