The days of single channel call centers are over
The future of customer experience
As RingCentral puts it, the days of restricted opening hours and limited support channels are well and truly over. In fact, PwC research found that 1/3 of customers will walk away from a brand they love after just one bad customer experience.
In short, single channel and on-premises call centers are struggling—but these aren’t your only options. In this eBook, learn what the new contact center looks like and how to implement it in your own organization.
Get started here.