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As RingCentral puts it, the days of restricted opening hours and limited support channels are well and truly over. In fact, PwC research found that 1/3 of customers will walk away from a brand they love after just one bad customer experience.

In short, single channel and on-premises call centers are struggling—but these aren’t your only options. In this eBook, learn what the new contact center looks like and how to implement it in your own organization.

Get started here.

Vendor:

RingCentral

Posted:

Nov 18, 2021

Published:

Dec 15, 2020

Format:

PDF

Type:

White Paper