70-page guide: Managing your remote contact center
How to better manage teams of remote contact center agents
Most customer service agents used to work in a physical call center with a supervisor on-site, but now almost all of them are working from home—and it’s likely to stay that way.
Adjusting to that can be hard, but with the right tools and strategies, you’ll be up and running in no time.
Download this 70-page white paper for insight on:
- Supporting a successful transition to remote work
- How supervisors can support remote agents
- How the cloud can simplify the transition
- And more