How 2020 reshaped the global consumer engagement landscape

COVID-19 Reshapes the Global Customer Engagement Landscape

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For many businesses, 2020 has been an exercise in agility and adaptability. In fact, the consumer communications landscape has shifted so much this year that market research from January and February have some pretty big gaps.

Vonage set out to fix up any holes in their research. Instead of tossing out January research, Vonage recognized that they were uniquely positioned to measure exactly how COVID-19 has altered worldwide channel usages and preferences—all they had to do was re-run the same survey in August.

Now, the results are in. Explore Vonage’s comprehensive research report, COVID-19 Reshapes the Global Customer Engagement Landscape, here.

Vendor:
Vonage
Posted:
Dec 14, 2020
Published:
Dec 14, 2020
Format:
PDF
Type:
White Paper
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