3 steps to improving the on-hold experience for your customers

Call Center Experience: The Piece Everyone’s Overlooking

Cover

86% of callers must endure hold time every time they contact customer service. So why, then, is the in-queue and on-hold experience for callers so frequently forgotten?

Explore the 3 steps you can take to improve the contact center experience for your customers, and tips for getting started in this white paper.

Vendor:
Easy On Hold
Posted:
09 Dec 2020
Published:
09 Dec 2020
Format:
PDF
Length:
12 Page(s)
Type:
White Paper
Language:
English
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