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Most contact centers today are built on the premise of responding to every customer call or inquiry to 100% satisfaction and with the shortest talk time.

But the question organizations should really be asking is, “Why do customers reach out to the contact center in the first place?” Is there a breakdown somewhere in the customer journey? Is it because digital experiences are not living up to expectations? In this eBook explore some of the critical touchpoints throughout the customer journey, as well as:

  • Where the breakdowns commonly occur
  • Recommendations on a new approach to CX
  • Steps you can take to improve the overall CX
Vendor:
Intercom
Posted:
Feb 8, 2021
Published:
Dec 7, 2020
Format:
PDF
Type:
eBook

This resource is no longer available.