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FWD is the insurance business arm of the private investment group, Pacific Century Group. As with many insurance companies, FWD struggled with customer communication.
To help improve their strategy and the overall CX, the company turned to OpenText’s Customer Communications Management solution.
Read this case study to see how OpenText has helped FWD strengthen customer relationships, improve efficiency and more.
- Vendor:
- OpenText
- Posted:
- Aug 16, 2021
- Published:
- Dec 10, 2020
- Format:
- Type:
- Case Study
