Case study: IT issues vs. business performance
Relating IT to Business Performance
Nationale-Nederlanden Bank, provides financial services to 5 million clients in the Netherlands. With an uptime of 97.57% and a 4-6 hour mean-time-to-repair impacted services per incident, NN Bank was off its service level objective—negatively impacting the customer experience.
To remedy this, NN Bank turned to StackState, which had helped other Splunk customers improve their ability to identify root cause and reduce resolution times.
Learn about the banks experience using StackState and the benefits they achieved including:
- High availability of 99.8%
- A low MTTR of less than one hour
- And more