Key findings and recommendations for ITSM in the wake of a remote workforce

How ITSM Is Increasing Efficiency In the Wake of Covid-19

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While ITSM has been able to improve employee experience by expediting request, incident and change management, organizations are becoming even more reliant on ITSM to run business operations as the pandemic continues.

Experts at Forrester wanted to evaluate organization's recent views on ITSM, such as their new priorities and investments.

Download this report from Forrester to uncover key findings of the study, as well as recommendations for ITSM best practices and tools.

Vendor:
ServiceNow
Posted:
Nov 30, 2020
Published:
Sep 1, 2020
Format:
PDF
Type:
White Paper
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