Salesforce: Breaking down the benefits, costs, and risks
The Total Economic Impact™ Of Salesforce Case Management Solutions For Government
Forrester’s research has shown that the need to improve customer service and customer experience (CX) has never been more important—especially for the public sector.
To better understand the benefits, costs, and risks associated with CX investments, Forrester interviewed 6 government customers with years of experience using Salesforce case management solutions.
See what they found here.