Building an IT incident response team
JSM Getting Started with OpsGenie Video
A key reason businesses choose an IT service provider, and a capability companies are always looking for, is incident management.
Integrating existing monitoring tools, having proper notifications, and ensuring you have proper escalation protocols in place are all huge parts of what makes a quality ITSM solution.
Watch this video to learn how Jira Service Management allow you to build a team, create an on-call schedule, escalate incidents and more.