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JSM Incident Management Overview Video


Incident management platforms speed up IT processes, escalating issues to the right person and shortening response times.

This quick two minute video covers one company's ITSM platform, and takes you on a tour through the program to see how your organization's service desk agents can view the on-call schedule and all open incidents to work towards a rapid resolution.

Nov 9, 2020

This resource is no longer available.