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If 2020 had a breakout star, messaging would be it. Usage of channels like WhatsApp and SMS (text) has grown faster than any other this year.

What’s convenient for customers can also be convenient for teams. With messaging, agents can handle multiple issues at once.

Read this article to explore best practices for using messaging in your back-end support processes, and the benefits you could achieve, like:

  • Quicker problem resolution
  • Streamlined customer service
  • Happier employees
  • And more
Vendor:
Zendesk
Posted:
Feb 8, 2021
Published:
Nov 24, 2020
Format:
HTML
Type:
Resource

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