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In this episode, Brian McKenna, Caroline Donnelly and Clare McDonald are joined by editor-in-chief Bryan Glick, who looks at Matt Hancock’s suggestion that the NHS should use “email by default” to communicate with patients. Caroline talks IR35 tax reforms and the new rules surrounding contractor taxation due to come into effect in April 2020. Drawing on her experience at the Learning Technologies event in London, Clare shares examples of organisations that are using digital technologies for internal staff training. The team also ponder the legal settlement between British Airways and CBRE over the May 2017 Bank Holiday datacentre outage, the use of artificial intelligence and robotics as part of the future curriculum for medical students, and discuss when it’s better to stick to paper rather than move to digital tech.