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The Total Economic Impact™ of ServiceNowCustomer Service Management for Communication Service Provider Organizations

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The cloud presents a unique opportunity for businesses to create unified, flexible customer engagement and service systems.

Unfortunately, most companies just don’t have the time, money, or expertise to build their own.

Check out this Forrester Total Economic Impact™ Study to learn the pros and cons of one preexisting solution, ServiceNow’s Customer Service Management platform, including:

  • Automating 42% of email service requests
  • Decreased cost per case by 17%
  • Reduced employee turnover
  • And more
Vendor:
ServiceNow
Posted:
Nov 17, 2020
Published:
Aug 1, 2020
Format:
PDF
Type:
White Paper

This resource is no longer available.