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When the Driver and Vehicle Standards Agency (DVSA) wanted to overhaul their core IT processes and service desk, they realized that they needed to choose the right vendor to implement a solution and improve service without major disruptions.
Check out this case study to learn how ServiceNow did just that while boosting user satisfaction by 74%, decreasing the tickets IT needs to handle, and streamlining the end user catalogue.
- Vendor:
- ServiceNow
- Posted:
- Feb 8, 2021
- Published:
- Nov 10, 2020
- Format:
- Type:
- Case Study
