Research report: How businesses are managing increased call volumes
Perfecting The Art Of Conversation: How Businesses Are Managing Increased Call Volumes
With all of the new digital channels available, some people may assume that voice is a dying medium—but it’s quite the opposite.
In fact, recent research by CloudCall showed that nearly half of all customers prefer to use the phone to make an appointment or service call.
Review other key findings from CloudCall’s research in their report, “Perfecting the Art of Conversation: How business are managing increased call volumes,” as well as:
- Tips for reducing the burden on inbound call centers
- Strategies to ensure customers can contact you in times of stress
- Actions you can take to reduce queue times
- And more