Research report: Perfecting the art of conversation with your customers
Cloudcall Insight Perfecting The Art Of Conversation With Your Customers
Today, the vast majority of contact with customers is remote, carried out by phone, online or via mobile apps. And businesses are increasingly using those channels to sell.
But what exactly makes a ‘good’ conversation, and what role does each channel play? CloudCall wanted to find out, so they commissioned RedFox Research to survey over 1000 customers.
Explore the results in this report. Findings include:
- Which channels to use at what times
- New rules for talking to Gen Z
- 5 tips for better conversations with customers
- And more