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In 2020 many larger corporations have “fixed the basics” within their IT systems. The service levels on business continuity may no longer be the number one concern for Business Owners.
Rigid change regimes and escalating IT costs are taking over as main topics in the monthly reviews. Once again IT is met with skepticism and scrutiny. The potential benefits connected to increased use of cloud services are far from what the sales pitches promised.
In this presentation, DNB Bank in Norway shows their ongoing journey towards greater transparency and business involvement in both IT delivery models and IT financial management with ServiceNow.