From complexity to simplicity with the right ITSM tool

Moving from complexity to simplicity with ITSM

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This topical client case illustrates the platform’s powerful out-of-the box functionality – and how it is best leveraged for a large, global IT operation such as Munich Re’s, servicing 20,000 employees and 15 data centers on 4 continents.

Working with CloudStratex, a 9-month project created a single management cockpit for all ITSM processes and vendors, increased the level of service automation through centralised ticketing capabilities and effectively made another, previously employed IT asset management tool redundant.

In addition to a fully transparent and manageable IT infrastructure, the re-insurer achieved material savings from tool rationalisation and cloud optimisation.

Vendor:
ServiceNow
Posted:
Nov 3, 2020
Published:
Nov 3, 2020
Format:
Video
Type:
Case Study
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