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This topical client case illustrates the platform’s powerful out-of-the box functionality – and how it is best leveraged for a large, global IT operation such as Munich Re’s, servicing 20,000 employees and 15 data centers on 4 continents.

Working with CloudStratex, a 9-month project created a single management cockpit for all ITSM processes and vendors, increased the level of service automation through centralised ticketing capabilities and effectively made another, previously employed IT asset management tool redundant.

In addition to a fully transparent and manageable IT infrastructure, the re-insurer achieved material savings from tool rationalisation and cloud optimisation.

Vendor:

ServiceNow

Posted:

Feb 8, 2021

Published:

Nov 3, 2020

Format:

Video

Type:

Case Study