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Businesses that offer products and services to their customers often run into problems that demand on-site assistance from a technician.
Not always, though, are support agents aligned to field technicians—which can cause delays, assignment hurdles, and other issues that all lead to sloppy customer support.
Download this data sheet to learn about Freshdesk’s field service management software, and how it can help you unify field and customer service on one platform for the best CX.