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The Enterprise Service Management and IT Asset Management Takeover
The fusion of business and IT has morphed into a concept known as enterprise service management (EMS).
Emerging in 2017, the category is composed of solutions that deal with the application of IT practices around complex workflow management such as service catalogs and change management databases, to non-IT enterprise functions.
Read on to learn the ins and outs of enterprise service management, find out what to look for in an IT asset management (ITAM) tool, and discover how the right ITAM strategy can help you optimize platform costs.