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Overnight, the pandemic thrusted IT operations teams into the business spotlight. With unprecedented stressors on business and IT infrastructure, IT operations are under pressure to constantly adapt and embrace changes in stride.
Suffice it to say there’s been some lessons learned in the process.
Inside this eBook, find a recap of ServiceNow’s IT operations management (ITOM) breakout sessions, thought leadership presentations, and customer speakers—all divulging industry-leading ITOM practices and strategies.