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In a world where customers are becoming increasingly tech-savvy and demand a more personalized CX, companies can significantly benefit from an improved access to data and insights that predict CX patterns and trends, provided by cloud applications. This more extensive CX technique, combined with strategic and measurable customer-centric goals, enables companies to proactively drive premium customer engagement.

This whitepaper provides best practices for achieving contact center modernization using a step-by-step approach. Data points referred to in this paper provide an Asia Pacific-centered perspective, based on findings from the global Ecosystm CX Study.

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Vendor:

DXC

Posted:

Mar 15, 2021

Published:

Oct 13, 2020

Format:

HTML

Type:

eBook