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“UK Contact Centre Verticals: Financial Services” looks at the structure, growth, technology, HR and commercial issues found in contact centers within the UK financial services sector, which includes:
- Banks
- Credit card companies
- Loan companies, stockbrokers
- Financial services advisors
- Debt collection agencies
It contains data from multiple large-scale surveys of hundreds of contact centers carried out since 2010, and is the definitive study of this vertical market’s customer service operations.
Grab your copy to explore ContactBabel’s findings.