Research report: Contact centers in UK financial services

UK Contact Centre Verticals: Finance

Cover

“UK Contact Centre Verticals: Financial Services” looks at the structure, growth, technology, HR and commercial issues found in contact centers within the UK financial services sector, which includes:

  • Banks
  • Credit card companies
  • Loan companies, stockbrokers
  • Financial services advisors
  • Debt collection agencies

It contains data from multiple large-scale surveys of hundreds of contact centers carried out since 2010, and is the definitive study of this vertical market’s customer service operations.

Grab your copy to explore ContactBabel’s findings.

Vendor:
Genesys
Posted:
13 Oct 2020
Published:
13 Oct 2020
Format:
PDF
Length:
31 Page(s)
Type:
Research Content
Language:
English
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