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“UK Contact Centre Verticals: Financial Services” looks at the structure, growth, technology, HR and commercial issues found in contact centers within the UK financial services sector, which includes:

  • Banks
  • Credit card companies
  • Loan companies, stockbrokers
  • Financial services advisors
  • Debt collection agencies

It contains data from multiple large-scale surveys of hundreds of contact centers carried out since 2010, and is the definitive study of this vertical market’s customer service operations.

Grab your copy to explore ContactBabel’s findings.

Vendor:
Genesys
Posted:
Feb 8, 2021
Published:
Oct 13, 2020
Format:
PDF
Type:
Research Content

This resource is no longer available.