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“UK Contact Centre Verticals: Retail & Distribution” looks at the structure, growth, technology, HR and commercial issues found in contact centers within the UK retail & distribution sector.

It contains data from multiple large-scale surveys of hundreds of contact centers carried out by ContactBabel since 2010, and is the definitive study of this vertical market’s customer operations.

Download your copy to explore the findings.

Vendor:

Genesys

Posted:

Feb 8, 2021

Published:

Oct 14, 2020

Format:

PDF

Type:

Research Content