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Contact Centre As A Service Reshaping The Customer Service Landscape for Businesses

Cover

Digitizing customer experience is fast becoming a key necessity among businesses as customers today are spread across different parts of the globe and want to interact via different channels.

Relying on a CCaaS solution, rather than an on-prem system, can help ensure your customers can reach you—using whatever mode of communication they’d like.

Read this Frost & Sullivan report to see how CCaaS has already—and will continue to—reshape the customer service landscape.

Vendor:
TATA Communications
Posted:
Feb 8, 2021
Published:
Oct 1, 2020
Format:
PDF
Type:
White Paper

This resource is no longer available.