How AI enabled a Fortune 500 company to improve customer care & service

How AI enabled this Fortune 500 company to improve its customer care interactions and operational performance up to 20%

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When a Fortune 500 specialty retailer with over 400 stores worldwide was struggling with growing call volumes and customer behavior analysis, they decided it was time to implement a speech analytics tool.

Read this brief case study to see how using Fractal’s AI-powered tool, dCrypt, helped the organization improve their overall customer care operations framework, and customer experience—while improving operational performance by 20%.

Vendor:
Fractal
Posted:
Aug 24, 2021
Published:
Sep 28, 2020
Format:
HTML
Type:
Resource
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