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When COVID-19 hit, businesses in every industry had to figure out how to reach their customers—whether they were shoppers, patients, students, businesses or even, employees—essentially overnight.
To better understand the pandemic’s effects on businesses, Twilio, a leading cloud communications and customer engagement platform, surveyed 2,569 enterprise decision makers in the US, UK, Germany, and 6 other countries.
Review their findings in this eBook.