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During the ongoing COVID-19 pandemic, energy company, Hydro Ottawa, was immediately confronted with the possibility of disruption to their contact center operations while outsourced partners were forced to send their employees home.

To help mitigate any potential challenges, the company turned to Avaya’s CCaaS solution.

Read this case study to see how Avaya helped ensure the safety of Hydro Ottawa’s employees while enabling customers to engage with the company they depend on.

Vendor:

Avaya

Posted:

Feb 8, 2021

Published:

Sep 23, 2020

Format:

HTML

Type:

Case Study