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With 2020 flipping business on its head, understanding how consumer expectations have been affected and how customer experience organizations can keep up is key to surviving this new world.
That is why Kustomer surveyed over 550 US-based consumers to better understand what they expect from the customer experience, where organizations are falling short, and how expectations are shifting across generations.
Access this white paper to see what they discovered and learn about what it takes to build the customer service of the future.
- Vendor:
- Kustomer
- Posted:
- Feb 8, 2021
- Published:
- Sep 21, 2020
- Format:
- Type:
- White Paper
