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Publishing company, Pearson Netherlands, had predominantly been using email to respond to customer queries. But as they grew, they realized that would no longer be enough.
Pearson decided to implement a support solution from Freshdesk by Freshworks, that uses email ticket management capabilities to help them handle consumer queries across a growing base of authors and publications.
Explore some of the benefits Pearson has experienced since deploying Freshdesk in this case study.