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Pearson Refurbishes Their Customer Service and Boosts Email Support with Freshdesk
Publishing company, Pearson Netherlands, had predominantly been using email to respond to customer queries. But as they grew, they realized that would no longer be enough.
Pearson decided to implement a support solution from Freshdesk by Freshworks, that uses email ticket management capabilities to help them handle consumer queries across a growing base of authors and publications.
Explore some of the benefits Pearson has experienced since deploying Freshdesk in this case study.