Expert insights: Using chatbots in customer service

EXPERT INSIGHT EBOOK: CHATBOTS IN CX

Cover

Chatbots can help speed up issue resolution, empower customers and more, but if implemented incorrectly—these tools can become a huge expense and distraction for the business.

In this eBook, CX Network looks at the examples of three very different organizations – a large private company, a charity and a government body – to find out the role chatbots have played in transforming their front-facing services.

Read this eBook to explore their experiences and chatbot deployment tips.

Vendor:
[24]7.ai
Posted:
28 Sep 2020
Published:
28 Sep 2020
Format:
PDF
Type:
eBook
Language:
English
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