Why interactive voice response is positioned to be the next step in CX growth

Conversational Voice Response: Bringing the Best Tech Forward

Cover

While Interactive Voice Response (IVR) systems are generally seen with dismay and disgust by customers, these tools fill a crucial role in most businesses by automating contact center routing and tackling other menial tasks.

As AI and big data continues its explosive growth, businesses would do well to unify these tools just like they’re unifying their customer experience across multiple channels.

Read on to learn about Conversational Voice Response, the evolution of IVR and next step in intelligent customer engagement.

Vendor:
[24]7.ai
Posted:
23 Sep 2020
Published:
23 Sep 2020
Format:
PDF
Type:
White Paper
Language:
English
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